The General Conditions of Sales stated hereunder are the terms of conduct for all the contractual relations between World Tropicals Ltd, company whose head office is located at Old Reduit Road, Bon Air, Moka, Mauritius (“Mascafleurs”), business registration number C07010250, and the clients using the service put into place by Mascafleurs on the World Wide Web and involving the order and purchase of Mascafleurs products on this website. The client must agree to comply with these general conditions of sales prior to placing an order on the website.
Mascafleurs reserves the right to modify these present general conditions of sales at any time and without prior warning. It is thus recommended that these terms and conditions be read carefully before the placement of each order.
The Mascafleurs website offers its clients a catalogue of its products with the description and price of each item.
Please note that the photos and descriptions of the products featured on the website have no contractual value.
The client places his order on the website: www.masca-fleurs.mu.
The client must complete all the mandatory information requested on the electronic form and be sure to enter the exact contact details of the recipient for delivery purposes.
The client chooses the products he would like to order and enters the message he wishes to address to the recipient.
All orders that are confirmed are final and cannot be modified, unless prior authorization is granted by Mascafleurs. The products offered on the website are valid as long as stock lasts. Should a chosen product be out of stock, Mascafleurs reserves the right to deliver a product offering similar characteristics or one superior in size and quality, and will inform the client accordingly by email at the email address stipulated on the order form.
The prices of our products are in Rupee and Euro and all prices are tax inclusive.
Unless otherwise stipulated, the prices indicated on the website do not include the cost of shipment and delivery, or the cost of transport.
A surcharge of Rs 300/- will be claimed for all deliveries carried out on Saturdays, Sundays and public holidays on the Mauritian territory.
All orders are to be paid in Rupees (MUR) or Euros.
Mascafleurs reserves the right to modify its prices at any time, but all products that are ordered prior to the changes will be claimed as per the price in force at the time of the order.
The cost of transport, delivery and shipment will be charged to the client. The total cost will be calculated according to the nature, weight and size of the order, as well as the destination of the shipment.
Mascafleurs will do its utmost to ensure that the products ordered are delivered on time and as per the delivery schedule determined at the time of the order on the website.
Deliveries on the Mauritian territory will be carried out from Monday to Sunday, from 9 a.m. to 4 p.m.
Deliveries on the French and English territories will be carried out from Monday to Friday, from 9 a.m. to 4 p.m.
The delivery will be considered completed when the product has been delivered in hand to the recipient named in the order, or if the latter is not present at the time of delivery, by a “Called during absence” notice.
The time of delivery is scheduled as from the time of confirmation of the order and once payment has been effected by the client if the order is received during working hours i.e. from Monday to Friday between 8 a.m. and 4 p.m.
For orders placed outside working hours and/or on a Sunday, the time of delivery will be dated the following day.
For orders placed on a Saturday, the delivery order will be dated the following Monday. Public holidays are not taken into account when scheduling the deliveries.
Should a delay in the time of delivery arise, Mascafleurs undertakes to warn the client at earliest, as the latter will have the choice of maintaining his order or cancelling it.
Should their be a delay of over 3 days in the scheduled time of delivery and if this delay is not a result of a force majeure or caused by the client himself, the client will have the right to cancel his order by sending an email to Mascafleurs on the email address indicated on the website. The sale will thus be annulled, unless the delivery was already underway before the reception of the email.
The cost of the order will be refunded to the client within 15 days following the reception of the cancellation email.
The products will be delivered to the address indicated by the client on the order form. It is thus strongly recommended that the order form be carefully filled in and that all information entered on the form is double checked before confirming the order.
Should the addressee not be present at the time of the delivery, a “Called during absence” pnotice will be left inviting the latter to present themselves in person at:
- the post office, for international clients
- the Mascafleurs shop in Moka, for clients from Mauritius.
to take possession of their delivery.
It is recommended that the parcel be picked up within 2 days following the “Called during absence” notice due to the perishable nature of the products. Mascafleurs cannot be held responsible for the end quality of the product at the time of reception.
Should the addressee not present himself to pick up the parcel or should he refuse to accept delivery of the parcel (for reasons other than the non-conformity of the products), or if the delivery was not able to be carried out due to errors or inaccurate information about the recipient’s contact details when placing the order, Mascafleurs will inform the client by email at the address stipulated on the order form.
Should this situation arise, Mascafleurs will in no way be held responsible and the delivery will be considered as complete.
It is the client’s responsibility to ensure that the delivery is undertaken correctly. This will require that the client verifies, personally or through the recipient, the number and state of the products upon delivery.
Should the products be judged unsatisfactory by the client, the latter, or the recipient of the parcel, should refuse the delivery and write clearly and precisely the reason for their refusal on the delivery order form which accompanies the products. He must then inform Mascafleurs within 24 hours by email on the website where the order was placed, giving the exact information: name of client, date of order, name and address of recipient, products ordered, delivery date etc, as well as the reasons for refusing to accept delivery of the products. Mascafleurs will in no case be held responsible if the state of the products upon delivery result from a force majeure or was caused during transportation.
Should the client have doubts on the number of products delivered, the client or recipient can accept delivery of the parcel but must write the number of missing products clearly on the delivery form before signing it. He must then inform Mascafleurs within 24 hours of reception by email on the website where the order was placed and by giving exact details of his order as stipulated above.
If the client does not give precisions on the delivery notice form and does not contact Mascafleurs as stipulated above, the products will be considered as delivered and in conformity with the order.
All damages and/or interest claims on behalf of the client will be limited to the total cost of the order.
The payment for products and transport costs must be carried out by credit card only.
The client’s card will be debited upon validation of the order.
When the client is connected to our website, he chooses the products he wishes to buy then places his order and opts to pay by credit card. The client is then immediately linked to the secure site of the MCB (Mauritius Commercial Bank Limited) to enter the card number and the end of validity date of the credit card as well as the cryptogram (the 3 digit number found at the back of the credit card).
Mascafleurs will not be liable if there is a delay in delivery or if it cannot take place due to a force majeur such as a cyclone, a strike, floods, uprisings etc. Any interruptions that occur on the website or an intrusion by a third party on the website will be labeled as a technical fault over which Mascafleurs has no control and will thus also be considered as a force majeure.
Should such an event arise, Mascafleurs will inform the client, whenever possible, by email within 24 hours as from the time of the knowledge of the event and reserves the right to cancel all or part of the sale.
The client will be refunded the total amount of the order, or part thereof, according to the situation, within a delay of 15 days following the cancellation of the order, or part thereof, due to the force majeure.
If one or more of the provisions of the present general conditions of sales are rendered non-valid, the other stipulations will remain valid and in force.
The present general conditions fall under the Mauritian legislation.
Should there be a dispute between two parties, all litigations arising between the parties concerning the creation, execution or interpretation will be judged by the Mauritian tribunals.